IT Maintenance Contracts For London Businesses
Our comprehensive IT maintenance contracts for London businesses are designed to be flexible irrespective of the size of your business.
We Have a Fast 3 Hour IT Support Response Time For All On-site Visits in London
Our IT maintenance contracts offer the industry standard next day response times for general issues. For emergencies and business stoppage circumstances our on-site response time will be just 3 hours anywhere within London. However, for business critical system failures we offer an unprecedented 24 HOUR ON-SITE SERVICE response to any London location. In a serious deadline situation 4 hours may not be soon enough!
On Site IT Support Engineer on Your Doorstep
Network Doctor clients will receive onsite engineer service within 3 hours anywhere in London depending on the status of the issue for which a call-out is needed. We will work with you to determine the priority of your call so that the fix time agreed is relevant to your business. It is quite normal that a particular problem may not be a priority 1 issue today but maybe at the end of the month due to deadlines. As we are committed to providing you with a fast and professional service, we are very strict in meeting our deadlines and attach the highest priority to any given issue, if it merits urgent attention.
Proactive and Contingent IT Support
As part of your IT support contract, as well as the fast response times you would expect, we also continue to actively support you all the time. We ensure that the latest security updates are applied to your software, anti-virus programmes and firewall. We do not believe that it is enough to sit and wait for you to call us when you have problems. We will aim to prevent failures in your IT infrastructure before it ever happens.
Automatic Service Level Agreements
We believe that when we provide you with an IT support contract service you should have a mechanism to monitor our service levels. All of our IT maintenance contracts include an SLA which you can use to monitor our relationship.
We Take Your IT Support Very Seriously
We are always surprised by the number of businesses that do not have any form of structured IT infrastructure and support. This can translate in loss of productivity and huge unnecessary costs to your company. Network Doctor has all right IT expertise with industry standard qualified technicians covering all aspects of the information technology. This will ensure that you benefit from Network Doctors expertise when and where you need it. In fact, we will act as your IT department.
Remote Access PC Support and Network Admin
As our valued Network Doctor Contract client, you will have will have full access to our IT Support Desk service delivering support to your staff for PC desktops running Windows Server 2008/2011 or XP/Vista/7 Professional. We will also provide you with support by email or telephone walkthroughs by a member of our dedicated IT Helpdesk team. If your existing network supports remote access, we can connect to your PCs using remote control software so that we can see your screen while we diagnose and resolve faults. Remote support allows us to identify the problems you are experiencing visually in real-time with you showing us what’s on your screen.